Logo Roetz-Bikes
  • English
    • English
    • Dutch
Welcome
Login

How can we help you today?

About our regular bikes

Sustainable and unique 3
  • Why does Roetz use reused frames?
  • What makes a Roetz unique?
  • How sustainable is a Roetz?
Components 4
  • How much weight can a front and rear carrier bear?
  • How about the wooden fenders?
  • Do your regular bikes have gears?
  • Reelight magnetic lights

About our e-bikes Road+ and Vigour+

Using the e-bike Road+ and Vigour+ 5
  • E-bike installation videos
  • How do I operate my e-bike?
  • How do I use the remote control?
  • Is the e-bike app available for Android and iPhones?
  • I have a problem with my e-bike
Battery 6
  • Where can I find the engine and battery of the e-bike?
  • How do you charge the e-bike?
  • Can you take out the battery?
  • What distance can I ride with a full battery?
  • What is the charging time of your e-bike battery?
See all 6 articles
Motor 2
  • Do your e-bikes Road+ and Vigour+ have any gears?
  • How does your e-bike generate electricity?
Pedal support 5
  • How do I activate the e-bike support?
  • How much support do I get from your e-bike?
  • How do I adjust the support?
  • What's the maximum speed?
  • How do I turn off the e-bike support?

About our e-bike Tour+

Using the e-bike Tour+ 1
  • How do I use the Tour+ e-bike?
Battery 4
  • About the Tour+ battery
  • What's the range of the Tour+?
  • How do I lock the battery?
  • How do I see the charging level?
Motor 1
  • About the Tour+ motor
The Tour+ app 1
  • Where can I get the app?

Ordering and Delivery

Ordering 10
  • Assemble and order online
  • Do you also have your own showroom?
  • Where can I make a test ride?
  • What's the difference between the models Road and Vigour?
  • What's the weight of your e-bikes?
See all 10 articles
Payment 4
  • How can I pay my bike?
  • Are you part of the Dutch national bike plan?
  • Can I also lease a Roetz?
  • How do I change, cancel or return my order?
Delivery 5
  • What's the delivery time for a Roetz?
  • Can I pick-up my bike or have it delivered?
  • What are your delivery options and shipping costs?
  • What should I do when my bike is damaged at delivery?
  • Can I track my (e-)bike order?

Service and Maintenance

Service 3
  • How can I make a service appointment?
  • Do you repair other bike brands at your Fair Factory?
  • Can I buy spare parts for my Roetz?
Maintenance 5
  • Maintenance of a Roetz
  • How do I maintain my leather Brooks saddle?
  • How do I maintain my Brooks Cambium saddle?
  • Cleaning the chain of your bike
  • What is the right tyre pressure?
Assembling 4
  • Can I mount a child seat at my Roetz?
  • How do I adjust the handlebar and the saddle?
  • Mounting cork grips
  • Final assembly explained

General

Terms and Conditions 1
  • What are your Terms and Conditions?
Privacy policy 1
  • What's your privacy policy?
Warranty 1
  • Warranty and warranty conditions
Theft and loss 1
  • Record the frame number and what to do in case of theft or loss?
Insurance 1
  • Can I assure my Roetz bike through you?

Contact

Customer service 1
  • Customer service
Roetz Fair Factory and showroom 1
  • Roetz Fair Factory and showroom
Dealers 1
  • Our dealers

Support

Browse our support topics to find what you are looking for.

Support home

Contact

Couldn't find what you are looking for? Feel free to reach out

Contact

Shop

Ready to order a bike? Start designing your Roetz bike now

Shop now