Ordering 9

• Assemble and order online
• Do you also have your own showroom?
• Where can I make a test ride?
• What's the difference between the models Road and Vigour?
• Can I buy a Roetz in a bike store?

See all 9 articles

Payment 4

• How can I pay my bike?
• Are you part of the Dutch national bike plan?
• Can I also lease a Roetz?
• How do I change, cancel or return my order?

Delivery 4

• What's the delivery time for a Roetz?
• Can I pick-up my bike or have it delivered?
• What are your delivery options and shipping costs?
• What should I do when my bike is damaged at delivery?

Sustainable and unique 3

• Why does Roetz use reused frames?
• What makes a Roetz unique?
• How sustainable is a Roetz?

Components 3

• How much weight can a front and rear carrier bear?
• How about the wooden fenders?
• Do your regular bikes have gears?

Using the e-bike 3

• How do I operate my e-bike?
• How do I use the remote control?
• Is the e-bike app available for Android and iPhones?

Battery 6

• Where can I find the engine and battery of the e-bike?
• How do you charge the e-bike?
• Can you take out the battery?
• What distance can I ride with a full battery?
• What is the charging time of your e-bike battery?

See all 6 articles

Motor 2

• Do your e-bikes have any gears?
• How does your e-bike generate electricity?

Support 5

• How do I activate the e-bike support?
• How much support do I get from your e-bike?
• How do I adjust the support?
• What's the maximum speed?
• How do I turn off the e-bike support?

Service 3

• How can I make a service appointment?
• Do you repair other bike brands at your Fair Factory?
• Can I buy spare parts for my Roetz?

Maintenance 5

• Maintenance of a Roetz
• How do I maintain my leather Brooks saddle?
• How do I maintain my Brooks Cambium saddle?
• Cleaning the chain of your bike
• What is the right tyre pressure?

Assembling 4

• Can I mount a child seat at my Roetz?
• How do I adjust the handlebar and the saddle?
• Mounting cork grips
• Final assembly explained

Terms and Conditions 1

• What are your Terms and Conditions?

Privacy policy 1

• What's your privacy policy?

Warranty 1

• Warranty and warranty conditions

Theft and loss 1

• Record the frame number and what to do in case of theft or loss?

Insurance 1

• Can I assure my Roetz bike through you?

Customer service 1

• Customer service

Roetz Fair Factory and showroom 1

• Roetz Fair Factory and showroom

Dealers 1

• Our dealers