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Ordering and Delivery

Ordering 9
  • Assemble and order online
  • Do you also have your own showroom?
  • Where can I make a test ride?
  • What's the difference between the models Road and Vigour?
  • Can I buy a Roetz in a bike store?
See all 9 articles
Payment 4
  • How can I pay my bike?
  • Are you part of the Dutch national bike plan?
  • Can I also lease a Roetz?
  • How do I change, cancel or return my order?
Delivery 4
  • What's the delivery time for a Roetz?
  • Can I pick-up my bike or have it delivered?
  • What are your delivery options and shipping costs?
  • What should I do when my bike is damaged at delivery?

About our regular bikes

Sustainable and unique 3
  • Why does Roetz use reused frames?
  • What makes a Roetz unique?
  • How sustainable is a Roetz?
Components 3
  • How much weight can a front and rear carrier bear?
  • How about the wooden fenders?
  • Do your regular bikes have gears?

About our e-bikes

Using the e-bike 3
  • How do I operate my e-bike?
  • How do I use the remote control?
  • Is the e-bike app available for Android and iPhones?
Battery 6
  • Where can I find the engine and battery of the e-bike?
  • How do you charge the e-bike?
  • Can you take out the battery?
  • What distance can I ride with a full battery?
  • What is the charging time of your e-bike battery?
See all 6 articles
Motor 2
  • Do your e-bikes have any gears?
  • How does your e-bike generate electricity?
Support 5
  • How do I activate the e-bike support?
  • How much support do I get from your e-bike?
  • How do I adjust the support?
  • What's the maximum speed?
  • How do I turn off the e-bike support?

Service and Maintenance

Service 3
  • How can I make a service appointment?
  • Do you repair other bike brands at your Fair Factory?
  • Can I buy spare parts for my Roetz?
Maintenance 5
  • Maintenance of a Roetz
  • How do I maintain my leather Brooks saddle?
  • How do I maintain my Brooks Cambium saddle?
  • Cleaning the chain of your bike
  • What is the right tyre pressure?
Assembling 4
  • Can I mount a child seat at my Roetz?
  • How do I adjust the handlebar and the saddle?
  • Mounting cork grips
  • Final assembly explained

General

Terms and Conditions 1
  • What are your Terms and Conditions?
Privacy policy 1
  • What's your privacy policy?
Warranty 1
  • Warranty and warranty conditions
Theft and loss 1
  • Record the frame number and what to do in case of theft or loss?
Insurance 1
  • Can I assure my Roetz bike through you?

Contact

Customer service 1
  • Customer service
Roetz Fair Factory and showroom 1
  • Roetz Fair Factory and showroom
Dealers 1
  • Our dealers

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