At Roetz we fully trust our bikes and e-bikes. Hence we give 5 year warranty on the steel frame.
We offer 2 year warranty on the engine and 1 year on the battery, or 1000 charging cycles.
Bike parts and the lacquer have 1 year warranty.
In order to keep your warranty rights it's necessary to bring your bike for a first service appointment after 8-12 weeks of using your new bike. We offer this service free of charge when you collect your bike at our Fair factory. Otherwise you should bring your bike to one of our local dealers or alternatively any other proper bike shop in your area.
After a product is being repaired or replaced under warranty, the warranty period doesn't start over again. The receive date of the bike is the benchmark for the warranty period.
On our site you can read about our warranty and conditions in more detail.