Payment
How can I pay my bike?
Roetz offers you several payment methods, all provided in the secure environment of Mollie, one of the largest payment processors in Europe. iDEAL Pay dir...
Are you part of the Dutch national bike plan?
Yes, it's possible to purchase a Roetz within the Netherlands as part of the 'labor costs scheme' (WKR), a tax measure that can be beneficial fo...
Can I also lease a Roetz?
For sure, you can lease an e-bike directly through Roetz with FrieslandLease. We also have partnerships with Lease-a-Bike and HelloRider amongst others. If ...
How do I change, cancel or return my order?
Our custom made bikes are built according to personal preferences. Therefore you cannot cancel an order after purchasing your bike, since our product is on ...