Our custommade products can be cancelled within 14 days after purchase. As soon as they can our technicians start preparing your unique Roetz: the required frame gets chosen, sandblasted and coated; the wheels are being braided and the pre-assembling starts. 

If you want to change your order, contact us by mail and refer to your order number. Each Roetz is built on request, therefore it's not possible to return your bike after delivery. Accessories can be returned within 14 days after delivery. Please contact us for a request.