Logo Roetz-Bikes
  • English
    • English
    • Dutch
Welcome
Login

How can we help you today?

Ordering and Delivery

Ordering 9
  • Assemble and order online
  • Do you also have your own showroom?
  • Where can I make a test ride?
  • Can I buy a Roetz in a bike store?
  • What is the difference between the models Road and Vigour?
See all 9 articles
Payment 4
  • How can I pay my bike?
  • Are you part of the Dutch national bike plan?
  • Can I also lease a Roetz?
  • How do I change, cancel or return my order?
Delivery 4
  • What's the delivery time for a Roetz?
  • Can I pick-up my bike or have it delivered?
  • What are your delivery options and shipping costs?
  • What should I do if my bike is damaged at delivery?

About our regular bikes

Sustainable and unique 3
  • Why does Roetz use reused frames?
  • Is a Roetz really unique?
  • How sustainable is a Roetz?
Components 3
  • How much weight can a front and rear carrier bear?
  • How about the wooden fenders?
  • Do your regular bikes have gears?

About our e-bikes

Using the e-bike 3
  • How do I operate my e-bike?
  • Is the e-bike app available for Android and iPhones?
  • How does the remote control work?
Battery 6
  • Where can I find the engine and battery of the e-bike?
  • How do you charge the e-bike?
  • Can you take out the battery?
  • What is the charging time of your e-bike battery?
  • What distance can I ride with a full battery?
See all 6 articles
Motor 2
  • How does your e-bike generate electricity?
  • Do your e-bikes have any gears?
Support 4
  • How do I activate the e-bike support?
  • How much support do I get from your e-bike?
  • How do I adjust the support?
  • How do I turn off the e-bike support?

Service and Maintenance

Service 2
  • Can I buy spare parts for my Roetz?
  • Do you also repair other bike brands at your Fair Factory?
Maintenance 5
  • Maintenance of a Roetz
  • How do I maintain my leather Brooks saddle?
  • How do I maintain my Brooks cambium saddle?
  • Cleaning the bicycle chain
  • What is the right tyre pressure?
Assembling 4
  • Assembling cork grips
  • How do I adjust the handlebar and the saddle?
  • Final assembly explained
  • Can I assemble a child seat at my Roetz?

General

Terms and Conditions 1
  • What are your Terms and Conditions?
Privacy policy 1
  • What is your privacy policy?
Warranty 1
  • Warranty and warranty conditions
Theft and loss 1
  • Record the frame number and what to do in case of theft or loss?
Insurance 1
  • Can I assure my Roetz bike through you?

Contact

Customer service 1
  • Customer service
Roetz Fair Factory and showroom 1
  • Roetz Fair Factory and showroom
Dealers 1
  • Our dealers

Support

Browse our support topics to find what you are looking for.

Support home

Contact

Couldn't find what you are looking for? Feel free to reach out

Contact

Shop

Ready to order a bike? Start designing your Roetz bike now

Shop now