Sustainable and unique 3

• Why does Roetz use reused frames?
• What makes a Roetz unique?
• How sustainable is a Roetz?

Components 4

• How much weight can a front and rear carrier bear?
• How about the wooden fenders?
• Do your regular bikes have gears?
• Reelight magnetic lights

What bike suits me? 2

• What's the difference between the models Road and Vigour?
• Which frame size fits me?

General information 1

• What's the weight of your e-bikes?

Using the e-bike Tour+ 2

• How do I use the Tour+ e-bike?
• Battery use during cold weather

Tour+ Battery 4

• About the Tour+ battery
• What's the range of the Tour+?
• How do I lock the battery?
• How do I see the charging level?

Tour+ Motor 1

• About the Tour+ motor

Tour+ app 1

• Where can I get the app?

Ordering 8

• Assemble and order online
• What's the delivery time of a Roetz bicycle?
• Where can I make a test ride?
• Do you also have your own showroom?
• Can I buy a Roetz in a bike store?

See all 8 articles

Payment 4

• How can I pay my bike?
• Are you part of the Dutch national bike plan?
• Can I also lease a Roetz?
• How do I change, cancel or return my order?

Delivery 4

• Can I pick-up my bike or have it delivered?
• What are your delivery options and shipping costs?
• What should I do when my bike is damaged at delivery?
• Can I track my (e-)bike order?

Service 3

• How can I make a service appointment?
• Do you repair other bike brands at your Fair Factory?
• Can I buy spare parts for my Roetz?

Maintenance 5

• Maintenance of a Roetz
• How do I maintain my leather Brooks saddle?
• How do I maintain my Brooks Cambium saddle?
• Cleaning the chain of your bike
• What is the right tyre pressure?

Assembling 4

• Can I mount a child seat at my Roetz?
• How do I adjust the handlebar and the saddle?
• Mounting cork grips
• Final assembly explained

Terms and Conditions 1

• What are your Terms and Conditions?

Privacy policy 1

• What's your privacy policy?

Warranty 1

• Warranty and warranty conditions

Theft and loss 1

• Record the frame number and what to do in case of theft or loss?

Insurance 1

• Can I assure my Roetz bike?

Customer service 1

• Customer service

Roetz Fair Factory and showroom 1

• Roetz Fair Factory and showroom

Dealers 1

• Our dealers

Using the e-bike Road+ and Vigour+ 5

• How do I use my e-bike?
• How to connect the app with the e-bike Road + and Vigour+
• How do I use the remote control?
• Is the e-bike app available for Android and Apple iPhones?
• I have a problem with my e-bike

Battery Road+ and Vigour+ 6

• Where can I find the engine and battery of the e-bike?
• How do you charge the e-bike?
• Can you take out the battery?
• What distance can I ride with a full battery?
• What is the charging time of your e-bike battery?

See all 6 articles

Motor Road+ and Vigour+ 2

• Do your e-bikes Road+ and Vigour+ have any gears?
• How does your e-bike generate electricity?

Pedal support Road+ and Vigour+ 5

• How do I activate the e-bike support?
• How much support do I get from your e-bike?
• How do I adjust the support?
• What's the maximum speed?
• How do I turn off the e-bike support?