When you notice a problem with your e-bike, such as support or battery issues, please take the following steps.
. See if the charger is still functioning and the battery is fully charged
. Open your app and see if the bike (and remote control) has the latest updates
. Check the manuals of the e-bike, in the app or online
. Use the Diagnostic Wizard inside your app, you can find this under Support
. Choose 'send report'
. Wait for their feedback from Zehus by e-mail
If the problem remains, you can contact our Customer Service or your local Roetz e-bike dealer.
To contact Roetz you can submit a warranty or repair request on our website. Use your sales order number and the Zehus report as a reference and describe your problem accurately.
If you want to contact your local e-bike dealer, you can find a list over here.