When you notice a problem with your e-bike, such as support or battery issues, please take the following steps.


. See if the charger is still functioning and the battery is fully charged

. Open your app and see if the bike (and remote control) has the latest updates

. Check the manuals of the e-bike, in the app or online

. Use the Diagnostic Wizard inside your app, you can find this under Support    

. Choose 'send report'

. Wait for their feedback from Zehus by e-mail


If the problem remains, you can contact our Customer Service or your local Roetz e-bike dealer.

To contact Roetz send us a mail. Use your Sales Order number and the Zehus report as a reference and describe your problem accurately.


If you want to contact your local e-bike dealer, you can find a list over here.