When you notice a problem with your e-bike, such as support or battery issues, please take the following steps.

. See if the charger is still functioning and the battery is fully charged

. Open your app and see if the bike (and remote control) has the latest updates

. Users of the app bitConnect need to update the app to the app Zehus

. Check the manuals of the e-bike, in the app or online

If the problem persists, you can contact our Customer Service or your local Roetz e-bike dealer.

To contact Roetz you can submit a warranty or repair request on our website. Use your sales order number and the Zehus report as a reference and describe your problem accurately.

If you want to contact your local e-bike dealer, you can find a list over here.